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Common Questions and Answers
Do you offer refunds?
No, sorry there are no refunds. If you do not agree with this policy we ask you please search for a different provider.
Do you offer 24/7 Support?
No, sorry our support staff is only available 9 AM to 5 PM EST Monday to Saturday
Will I be given instant access after I make payment?
Yes, as long as you use a major credit card or PayPal funds all memberships include instant access. If you choose to pay via online check, there is a 5 day hold until the funds clear your bank.
Do you provide personal support to assist me in locating records?
No, sorry we cannot offer this type of help, we do however have a public forum which is supported by our users and staff which you can use to get this type of assistance.
Only paid members are allowed to post in the forum.
Do you guarantee to provide all criminal records in the entire United States of America?
No, there is no company that can promise complete and instant nationwide criminal records in all U.S. states for every single person. Any company that does guarantee this is not being honest. Over the past 10 years we have been accumulating massive amounts of records and more or less everything we could find and adding them to our databases, we do feel we provide the most records over other companies however we cannot guarantee all records. A ture nationwide criminal check must be researched. |
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