Support Department

We look forward to assisting both new and experienced coders with our free hands on help and support! Our live chat is open daily during normal business hours EST, look for the chat box at the bottom of the page.

How can I contact Complete Criminal Checks?
I didn't get the confirmation email

The message along with the confirmation url is probably in your Spam or Junk Folder. This is most common with GMAIL simply login to your email client as normal and look for the Spam folder on the left (or in the menu), sometimes it is labeled Junk

Where is my Spam Folder?

Where does the data come from?

Why from the source of cource! Each record will include the state and source in both the public database and internal API as the state and database paramaters

Is this really free?

Yes All searches and data are 100% free - membership not required.

We offer free and premium membership packages, with premium offering more results, data, higher daily API quotas and all ads removed. You can view our membership options on the Payments Page

Data is the same for both Free and Premium Accounts! The main purpose of our paid memberships is the exta volume of searches you are allowed per day.

When was the data last updated?

We clearly list in real time the exact amount of records we have for each state/database on the Database Details Page

Do the Offender Widgets count toward my API calls?


What type of support do you offer for the Developers API?

We fully understand our API clients are not here to check up on their boyfriend/girlfriend and are strictly in this from a business point of view. We offer personal one-on-one coding and technicial support via chat, ticket and voice, included with any premium membership 100% free during normal business hours 7AM to 10PM EST daily.

Where are the Complete Criminal Checks offices and servers located?

We have been located in Orlando, Fl since 2005, our data center is currently in upstate New York.

Do you offer a free trial for your API?

Yes, we provide all free members with 25 API calls per day. You are free to do whatever you like with the data (as long as you keep it legal) and can upgrade to one of our premium packages at any time. If you are currently a premium member, you can alse easily downgrade back to the free membership. Our system is fully automated, get your API key in seconds after signup.

What formats does your API provide?


Do premium memberships use automated billing?

Our system will never automatically bill or even store your payment information. All payments are one time only and are used to add funds to your account. If there are enough funds in your account to cover your membership when it becomes due, the system will automatically revert back to the free package and lower your quotas.

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